Refund policy
Return & Refund Policy – ZKs Perfumes
At ZKs Perfumes, your satisfaction is our priority. We strive to ensure that every order meets your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below:
Returns
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Returns are accepted within 7 days of delivery.
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The product must be unused, unopened, and in its original packaging.
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To initiate a return, contact our customer service team at [insert email/contact number] with your order details.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to the original payment method.
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Please note that shipping charges are non-refundable.
Damaged or Defective Products
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If your order arrives damaged or defective, please contact us within 48 hours of delivery.
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We will arrange a replacement or full refund at no additional cost.
Exchange Policy
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Currently, we offer replacement/exchange only for damaged or defective items.
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For other exchanges, you may return the item and place a new order.
Your trust matters to us, and we are committed to ensuring a smooth and hassle-free experience with ZKs Perfumes.